Hello and welcome to our October update as we send our warmest wishes to you and hope that you are keeping well during this difficult time!
This is to keep you informed of some of the changes we are continuing to implement at Stonelands so please read on and as always – we are here to help with any queries or concerns – thank you.
We are still trying to offer a 3pm check in time but please bear with us if your property is not ready when you arrive – we will be working as quickly as we can to prepare it for you while adhering to the cleaning procedures and protocols in place. We use the FO-300 fogging machine which uses a solution resulting in a 99.99% viricidal kill score – making sure our cottages are as safe as possible for our guests. Departure time will continue to be by 10am please.
We are arranging a contactless check-in and will be leaving your key in the property for you. Where possible we will ask you to complete your registration by email prior to your arrival – please ensure you take the time to complete these for all members of your party/ family – it is a legal requirement and also necessary for the track & trace procedures. We will also send you the NHS guidance along with a copy of our Terms & Conditions re covid-19 which we will ask you to read and sign to show your acceptance of these.
The pool is currently open however, please be aware that this may be subject to immediate change at any time in keeping with future government guidance / restrictions. Guests who wish to use the pool during their stay are asked to visit our website www.stonelandscottages.co.uk and read the pool T & C’s, rules and guidance on how the pool is currently run (along with details of how to book a time slot) before signing and submitting a disclaimer to show acceptance of these. Regrettably the sauna must remain closed at this time and the laundry area will also stay closed for the present. Guests are welcome to use the football field (please bring own football), playground and barbecues areas. We have removed some non essential items from cottages such as decorative soft furnishings, hairdryers, welcome folders and teas/ coffees. Bed linen and towels are still provided.
All of the main supermarkets continue to deliver to this area so it may be helpful to try and book a slot while making your holiday plans.
There is signage on site reminding guests to socially distance. There are hand sanitizers and wipes around the complex.
Obviously we are all seeing many changes at this time with the “rule of 6” and now a new tier system in operation. As all guidance may be subject to change at anytime, please check the www.gov.uk site for updates & advice. If your party is affected by any guidance/ restrictions then please contact us immediately and we will do our best to help.
We would like to thank all our guests for their understanding and support at this time. We will continue to offer our 10% loyalty discount to guests returning to stay within 1 year of their last visit at Stonelands.
We send our best wishes to you all and hope to see you soon – thank you
Mark & Ruth